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Tax Genius Pro is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. This page describes the standards we target, the assistive technologies we test against, the parts of the product where we know work remains, and how to reach us if you hit a barrier.
Tax Genius Pro targets conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA published by the W3C. WCAG 2.2 AA is the working standard for U.S. ADA Title II and Title III digital accessibility expectations as of 2026 and supersedes our prior WCAG 2.1 AA target.
Because Tax Genius Pro serves Spanish-speaking customers in the United States, Puerto Rico, and parts of the European Union, we also align with EN 301 549 V3.2.1 (the European harmonized accessibility standard, which incorporates WCAG 2.1 AA and adds requirements for documentation, hardware, and non-web content) and with Section 508 of the U.S. Rehabilitation Act (which references WCAG 2.0 AA via the 2018 ICT Refresh and is required for any federal procurement context).
Because tax preparation is a “Your Money or Your Life” (YMYL) property, we apply additional scrutiny to financial calculations, document upload flows, identity-verification screens, and any element that affects how much a customer pays or receives. Accessibility barriers in those flows are treated as severity-1 defects.
aria-hidden for decorative imageryaria-live) for form submission feedback and async status changeslang attributes on every pageWe test Tax Genius Pro against the following screen-reader / browser combinations on each release. Other combinations are likely to work but are not part of our regression suite.
We also verify keyboard-only operation in Chrome, Firefox, Safari, and Edge, and we verify 200% browser zoom and OS-level text-size scaling in the same browsers.
Tax Genius Pro is partially conformant with WCAG 2.2 Level AA. “Partially conformant” means that some parts of the content do not yet fully conform to the accessibility standard; the known gaps are listed below and tracked to resolution.
A Voluntary Product Accessibility Template (VPAT 2.5 INT) mapping each WCAG 2.2 AA success criterion to its current support status is available on request via the contact channel below. Enterprise customers and procurement reviewers can ask for the latest VPAT and our most recent third-party audit summary.
We disclose known issues so users and procurement reviewers can make informed decisions. Each item below has an owner and a target fix date in our internal tracker.
This list is maintained in good faith. If you find a barrier we have not listed, please tell us — we add it within five business days of confirmation.
If you encounter an accessibility barrier on Tax Genius Pro, please let us know. We respond within two business days and aim to resolve confirmed barriers within 30 days. If a fix will take longer, we will tell you and give you a workaround.
Email us at [email protected] or visit our contact page. When reporting a barrier, the following information helps us reproduce the issue quickly: the URL, your browser and version, your assistive technology (if any), and a description of what you expected versus what happened.
If you are not satisfied with our response, U.S. customers may file a complaint with the Civil Rights Division of the U.S. Department of Justice. EU customers may contact their national accessibility enforcement body under the European Accessibility Act.