Real Support From People Who Know Tax Software
When you call us, you talk to someone who understands the platform and the work you do. No chatbots, no ticket queues that go nowhere.
How To Reach Us
Phone
+1 404-627-1015
Speak directly with our support team. Best for urgent issues during filing season.
Send detailed questions or screenshots. We respond within one business day.
Support Hours
Tax Season (January - April)
- Monday - Friday: 7:00 AM - 10:00 PM ET
- Saturday: 8:00 AM - 5:00 PM ET
- Sunday: 10:00 AM - 4:00 PM ET
Off-Season (May - December)
- Monday - Friday: 8:00 AM - 8:00 PM ET
Extended hours during tax season because we know your busiest days do not end at five.
What We Help With
Technical Support
Software installation, login issues, browser compatibility, printing, PDF generation, and platform errors. If something is not working, we fix it.
Filing Support
E-file rejections, transmission errors, acknowledgment tracking, and return status questions. We help you get returns accepted.
Remote Screen-Share Assistance
For complex issues, our team can view your screen in a secure remote session and walk you through the solution in real time. No guesswork, no back-and-forth.
IRS Practitioner Resources
Quick links to the tools every preparer needs outside our platform.
PTIN Lookup & Renewal
Verify or renew your Preparer Tax Identification Number through the IRS portal.
Visit IRS.govE-File Application & Status
Apply for or check the status of your IRS e-file provider application.
Visit IRS.govIRS Practitioner Priority Service
The dedicated IRS phone line for tax professionals with account-specific questions.
Visit IRS.govWhere Is My Refund (Practitioner)
Check refund status on behalf of your clients through the IRS tool.
Visit IRS.govOur Office
1632 Jonesboro Rd SE, Atlanta, GA 30315